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Last year, the health center invested in automation tools, including Nuance’s Dragon Medical One speech recognition software, which allows doctors to dictate patient notes. “When you are a nonprofit, it’s easy to sacrifice things you don’t need day to day, but UPSs give us business continuity,” McConnell adds. She also replaced aging storage hardware with a new Dell storage array.įamily Health Care also strengthened cybersecurity with two Cisco Meraki MX250 security appliances and installed more than two dozen UPSs from Vertiv’s Liebert and Schneider Electric’s APC for battery backup power and to protect against surges. McConnell purchased new HP ProDesk desktops and ProBook laptops for its 339 staff members, as well as four new multifunction printers and one envelope printer.

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“That gave us the extra bandwidth needed to run telehealth and accommodate all that video and audio,” McConnell says.įederal relief grants allowed the organization to invest in virtual care and comprehensively upgrade IT infrastructure, office technology and software.

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The IT staff deployed 19 Cisco Meraki MS Series cloud-managed switches to improve network speeds and reliability.

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“The silver lining for us was truly the influx of money, which gave us an opportunity to update our technology that we could not have afforded otherwise,” she adds. She bought Windows-based tablets and remote patient monitoring tools, such as blood pressure monitors and pulse oximeters.

Using grant funds, McConnell purchased mobile carts and furnished them with webcams and monitors to support virtual care. As the organization scrambled to adapt to the pandemic, McConnell helped modernize tools and create new workflows.

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When McConnell joined Family Health Care in early 2020, she inherited decade-old technology and software that needed replacing. If they’re able to leverage better data analytics, they can be a lot more efficient and effective, Skapik says.ĭriving Digital Transformation in a Health Crisis All of that starts with data and understanding how we can better meet their needs.”įQHCs generate petabytes of data. “It’s important to determine what services are needed so they don’t experience health disparities. “We know that community health centers serve people who experience the brunt of health inequity,” says Julia Skapik, medical director for informatics at the National Association of Community Health Centers. Others have doubled down on virtual care, invested in automation to improve workflows or embraced modern data analytics. Some have migrated old on-premises software to new cloud-based applications, including electronic health records (EHRs). Technology Lesson Learned from Community Health CentersĬommunity health centers, also known as federally qualified health centers (FQHCs), offer critical access to primary care services - including behavioral health and dental - to uninsured, underinsured and underserved populations.įQHCs often operate on tight budgets, but during the pandemic, many have used a combination of grants and their own funds to innovate with technology to improve patient services, increase staff productivity and operate more efficiently. “We could not have made so many large-scale improvements in the past three years without it.”Ĭlick the banner to learn how a partner can help independent hospitals solve IT challenges. “The funding helped us digitally transform our practice and replace our aging infrastructure,” says McConnell, CIO and chief security and privacy officer. Most of these upgrades were paid for by federal COVID-19 relief grants. Today, the community health center is a state-of-the-art organization that uses Microsoft 365 for better communication and collaboration and new uninterruptible power supplies (UPSs) to boost business continuity. As frontline clinicians at Baldwin, Mich.-based Family Health Care tended to patients during the COVID-19 pandemic, Tina McConnell and her IT team were hard at work behind the scenes to modernize technology for improved care delivery.ĭuring the early days of the crisis, the community health center, which has six clinics, launched telehealth services by repurposing available tablets and bringing them to the parking lot so clinicians could conduct video visits with patients, who remained in their cars.įamily Health Care began a digital transformation in 2020 that included new telehealth carts with webcams in exam rooms, curbside pharmacy pickup service using video doorbells and IP security cameras to alert pharmacists of customers and bolster security, and new Cisco Meraki switches to handle increased bandwidth requirements.